Structured lookup
Search by what the person actually needs
Use category, location, service type, specialty, availability signal, and preference filters when the directory supports them.
Provider search and directory follow-up
Provider Lookup Voice Example
A generic example for finding service providers from a structured directory and sending the caller a useful next-step summary.
Explain the match
Make results understandable
Summarize why a provider appears relevant and offer official profile links or contact steps.
Follow-up link
Send a compact result
When allowed, send a link or short summary so the caller can review options after the call.
Search Playbook
What it handles
- Clarify categoryAsk what type of provider, service, location, and timing the person needs.
- Search the directoryUse structured listings and official profile data rather than inventing recommendations.
- Prepare next stepOffer a summary, link, or callback path depending on the directory rules.
Team Review
Details worth saving
- Search category
- Location or market
- Preference filters
- Selected listings
- Follow-up link status
- Caller contact preference
Boundaries
What stays with people
- Do not guarantee quality, availability, pricing, licensing, or outcomes.
- Do not rank paid placements without disclosure rules.
- Escalate regulated advice, emergencies, and disputes to official sources or humans.