Vehicle context
Ask for the useful basics
Ask year, make, model, mileage, symptoms, tire size, service need, and whether the vehicle is safe to drive.
Service counter
Prepare the callback
Collect urgency, desired time window, preferred location, and whether the caller needs towing, parts, tires, or diagnostics.
Boundaries
No remote diagnosis
The assistant can explain public service categories and save context, but the shop confirms diagnosis, estimate, and timing.
Call Playbook
What it handles
- Identify the jobClassify repair, tire, maintenance, parts, inspection, diagnostic, towing, or warranty request.
- Ask for vehicle detailsAsk the service-counter basics and note warning lights, sounds, smell, leaks, or drivability concerns.
- Prepare handoffSummarize issue, vehicle, urgency, desired time, and callback number for the shop.
Team Review
Details worth saving
- Vehicle details
- Service type
- Symptoms
- Safety or tow flag
- Desired appointment window
- Callback preference
Boundaries
What stays with people
- Do not diagnose or quote final repair cost.
- Do not promise parts availability or appointment time.
- Escalate brake, steering, overheating, smoke, or unsafe-to-drive language.